Structuring of Service Models and Sistems

Our advice on designing and implementing models and service systems includes the definition and implementation of channels, processes, protocols, training programs and evaluation and monitoring mechanisms.

• Policy Definition: Evaluation and analysis for the definition of legal instruments that allow to define and implement service models and systems in projects and / or organizations.
• Design and implementation of channels and services: design, evaluation and implementation of interoperable and concurrent service channels. In partnership with other teams, we assist our clients in the definition of processes, procedures, protocols that make the implemented improvements sustainable.
• Definition of standards and indicators: Advice on the definition and measurement of standards and service indicators. Preparation of documents in compliance with clear language standards.
• Service assessments: Advice on the design, adjustment and implementation of service assessment mechanisms that provides to the organization a service management scheme that meets the needs and expectations of the customers, thus giving organizations a comprehensive customer-centric approach.
• Service Training: Advice on the design and implementation of service training programs.
• Our professionals have extensive experience in design, operation, measurement and evaluation of services in public and private entities and in the management of service projects.